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Click on any of the frequently asked questions to read its answer.
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Why don't I see the BBC Radio Online Toolbar on my browser?
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How can I move the BBC Radio Online Toolbar to a different location?
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Why don't I see the BBC Radio Online Toolbar listed in the Internet Explorer toolbars list?
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Does the BBC Radio Online Toolbar conflict with my browser or other add-ons?
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I installed the new version of Microsoft Iternet Explorer 6. Why doesn't the BBC Radio Online Toolbar icon appear on my browser?
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I'm trying to uninstall the BBC Radio Online Toolbar but keep getting an error message. What should I do?
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Do I need to pay for using the BBC Radio Online Toolbar?
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When will you have the BBC Radio Online Toolbar available for other platforms?
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Do you support MSN Explorer?
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How can I contact technical support?
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| How do I uninstall the BBC Radio Online Toolbar? |
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Why don't I see the BBC Radio Online Toolbar on my browser?
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If you have installed the BBC Radio Online Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the BBC Radio Online toolbar is no longer displayed, go to View > Toolbars and click on the BBC Radio Online option. If you don't see the BBC Radio Online toolbar listed, follow the instructions below.
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How can I move the BBC Radio Online Toolbar to a different location?
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Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.
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You can change the location of the BBC Radio Online Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the BBC Radio Online icon by placing the BBC Radio Online Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser.
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Please note that, as with all of Internet Explorer's toolbars, you can only move the BBC Radio Online Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
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Why don't I see the BBC Radio Online Toolbar listed in the Internet Explorer toolbars list?
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Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The BBC Radio Online Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
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Does the BBC Radio Online Toolbar conflict with my browser or other add-ons?
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No, the BBC Radio Online Toolbar is designed to run without affecting any other system add-ons.
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I installed the new version of Internet Explorer (6.0).
Why doesn't the
BBC Radio Online icon appear on my browser?
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In Internet Explorer, go to View > Toolbars and check that the BBC Radio Online option is selected. If not, select it.
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I'm trying to uninstall the BBC Radio Online Toolbar but keep getting an error message. What should I do?
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Install the BBC Radio Online Toolbar again and then uninstall it.
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Do I need to pay for using the BBC Radio Online Toolbar?
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No, the BBC Radio Online Toolbar is free of charge.
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When will you have the BBC Radio Online Toolbar available for other platforms?
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We are currently looking into the feasibility of implementing the BBC Radio Online Toolbar for other platforms. Check our web site or forum for the latest updates.
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Do you support MSN Explorer?
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| At this time the BBC Radio Online Toolbar does not work with MSN Explorer.
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How can I contact technical support?
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If you are experiencing any problems or have a question about the BBC Radio Online Toolbar that is not covered in our online help then feel free to contact us.
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How do I uninstall the BBC Radio Online Toolbar?
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To uninstall the BBC Radio Online Toolbar from your Firefox browser do as follows:- Open Firefox and click on the "Tools" menu.
- Select "Extensions".
- Find BBC Radio Online in the list of installed extensions and click on it.
- Click on the "Uninstall" button.
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